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Department of Information Technology

650 South King Street, 5th Floor
Honolulu HI 96813
Phone: (808) 768-7684
FAX: (808) 768-7807
E-mail: dit@honolulu.gov

Policies Guidelines and Reports


Duties and Function 

The department provides information technology services to the mayor and City agencies to enable them to serve the public in a cost-effective and efficient manner. It also provides computer services to other governmental and non-governmental agencies doing business with the City.

The department manages the City's computer network and a central data processing operations center twenty-four hours a day, seven days a week. Ongoing projects include mainframe system and software upgrade, telecommunications and wide-area networking, client/server application development, and electronic forms processing.

Administrative Support

Coordinates the internal administrative affairs of the department, including budget preparation and control of expenditures; personnel administration; analyze manpower utilization and recommend staffing levels of operating units; analyze and plan improvements in organization, methods, systems and equipment; assist in the development of specifications for acquisition of equipment and software; provide clerical services for the department such as maintaining the inventory and payroll records.

Application Services Division

Keith Ho, 768-7657

Performs the full range of computer systems development including feasibility studies, RFP/RFB development, systems analysis and design, and computer programming;  performs systems testing, personnel training an detail documentation of the developed systems; maintains implemented systems both developed in house and acquired;  provides consulting services to end users; provides electronic data management.  Assists the user department to plan and coordinate technology goals in line with enterprise wide technology objectives.  Coordinates all efforts between the user department and DIT as it relates to the deployment of technology.  Participates with DIT Director, management and other City's administrators and managers in strategic and tactical planning for the efficient and effective use of information resources in overall City operations.  Evaluates plans and proposals from other governmental agencies (e.g. Federal and State) and public or quasi-public organizations.

Provides project management and directs project support staff, programming, support staff and administrative staff from consultants and vendors such as  IBM, Microsoft, Dell, Computer Associates, and Oracle to name a few and related vendors as they provide ongoing support to the various application systems run by the City & County of Honolulu DIT.  Functions include RFP/RFB Development, contract preparation, contract management and direct supervision of the vendor staff to ensure compliance with the documented specific needs of the City related application systems and related data bases.   Prepares responses and testimonies pertaining to the functional areas.

Provides data processing support for the Citywide Enterprise Resource Planning (ERP) financial management system and integration into the user agency's workflow processes in the City. Conducts evaluations of user agency needs, provides data processing support services, designs and develops automated systems and procedures, assists in developing plans and obtaining approvals,and implements the City's data processing plans with regards to the ERP financial management system and other related automated systems.

Technical Support Division

Clement Chan, 768-7688

Serves as the technical infrastructure architect and provides technical support to all divisions within DIT, and all City agencies that use the City's centralized information technology supported systems as detailed in the various Branch detail.  Plans, designs, develops, implements, optimizes and oversees the Citywide communications applications including voice, data and video.  Plans, designs, implements, optimizes and oversees all mainframe, end user servers and storage requirements throughout the City.  Determines, analysis and prepares reports on systems usage and capacity requirements; proactively reviews requirements to determine future needs.  Plans, designs, implements, optimizes and oversees the architecture necessary to provide connectivity amongst all technologies including mainframe, mid-range, server and storage based technologies. Directs, administers, plans, coordinates, and implements City's infrastructure to interface to Federal, State and Military  Public Safety Answering Points (PSAPs) for the operation of Wireless Enhanced 911 system and next generation 911 system.  Provides technical guidance and recommendations to the Oahu PSAPs on the island wide 911 communications systems.  Plans, develops and administers citywide mainframe, telephone, server and electronic storage standards, procedures and guidelines to ensure efficient, effective and compatible use of the City's infrastructure resources.  Participates with DIT Director, management and other City's administrators and managers in strategic and tactical planning for the efficient and effective use of information resources in overall City operations.  Evaluates plans and proposals from other governmental agencies (e.g. Federal and State) and public or quasi-public organizations.  Provides project management and directs project support staff, engineering, support staff and administrative staff from consultants and vendors such as Hawaiian Telcom, MOBI, Sprint, Nextel, Clearwire, AT&T, Verizon, IBM, CISCO, Envision, Microsoft, Dell, IBM, Lenel and others as they provide ongoing support to the Data Security and Voice network applications.  Functions include contract preparation, contract management and direct supervision of the vendor staff to ensure compliance with the documented specific needs of the City related to networks, voice, servers and electronic storage components and systems.  Prepares responses and testimonies pertaining to the functional areas.

Plans, administers and coordinates the DIT  central and backup computer systems, including mainframes, mid range systems, servers, centralized printers, scanners and data entry devices; develops and maintains monetary and document controls to ensure accuracy of data processed; develops computer schedules, routes documents and reports to an from users; coordinates software and hardware changes with user agencies; provides diagnostic services on telecommunications and computer networks; acts as network controller by coordinating installing and de-installation of operations center based equipment.  Supports the EOC providing key direction and technical advice to all City agencies during a disaster.  Also coordinates plans and activities for data and system recovery within DIT in the event of a disaster.  Participates with DIT Director, management and other City's administrators and managers in strategic and tactical planning for the efficient and effective use of information resources in overall City operations.  Evaluates plans and proposals from other governmental agencies (e.g. Federal and State) and public or quasi-public organizations.

Network and Radio Division

Alvin Sunahara, 768-7630

Serves as the infrastructure support division for first responder communications including the City & County of Honolulu Networks (wired and wireless), Radio, microwave, and 800 MHz and related systems;  responsible for the management of related technology and facilities, including buildings and towers;  oversees all security access both physical and electronic to the various technology systems supported by DIT.  Participates with DIT Director, management and other City's administrators and managers in strategic and tactical planning for the efficient and effective use of information resources in overall City operations.  Evaluates plans and proposals from other governmental agencies (e.g. Federal and State) and public or quasi-public organizations.

 

Provides project management and directs project support staff, engineering, support staff and administrative staff from consultants and vendors such as Macom, Wilson Okamoto, Nextel, Cisco provide ongoing support to the 800 MHz, Microwave, wireless, Citywide fiber network infrastructure and wireless systems.   Functions include contract preparation, contract management and direct supervision of the vendor staff to ensure compliance with the documented specific needs of the City related to networks, voice, servers and electronic storage components and systems.

 

Manages tower construction, fiber construction, and wireless construction projects.  Functions as DIT's technical advisor for new construction projects city-wide.

Last Reviewed: Monday, December 31, 2012