|You are here: Main / Information Technology / Strategic Plan|
A STRATEGIC PLAN FOR THE ACQUISITION AND USE OF INFORMATION TECHNOLOGY
Updated September 2004
BUSINESS GOALS AND OBJECTIVES OF THE CITY
One of the Mayor's goals for the City is "To be the best run City in the nation based upon values of customer services, streamlined operations, use of technology, and a quality work environment." This statement serves as the basis for the following business goals and objectives of the City:
THE DIRECTION FOR UTILIZING INFORMATION TECHNOLOGY IN THE CITY
Since 1998 the City has embraced the use of technology as the means of providing quality services to the public in an effective and cost efficient manner. All of the business goals and needs of the City are achievable through the use of technology. Therefore, the IT direction of the city must continue to include the selection of the necessary technologies and support infrastructure which will meet the needs of the City in attaining its business goals. The IT direction of the City shall continue to promote:
GOALS AND OBJECTIVES OF INFORMATION TECHNOLOGY UTILIZATION
The goals and objectives of information technology utilization are to enable the city and its workforce to meet the stated business goals and objectives of the city. As such, information technology shall continue be used to:
STRATEGY FOR INFORMATION TECHNOLOGY INVESTMENTS
With the universal acceptance and advancements in technology, there are literally hundreds of vendors and products in the marketplace, each offering a solution to meet one's business needs. New vendors and products are introduced and marketed on a daily basis. In light of the rapidly changing and innovative technologies available in the market place, the City must protect its investments in technology through wise and prudent actions. Investments in technology shall be made with the following consideration:
· Selection and utilization of widely used and industry accepted technologies to reduce developmental costs, to enable the city to select from the largest number of available products and vendors, and to assure the likelihood of success.
· City will invest in and utilize state-of-the-art technology, not leading edge technology.
· City will seek to protect its investments in technology by selecting vendors with a proven track record and market share.
· Develop citywide technology standards which promotes intra and inter agency communications compatibility, data sharing capability, and lowers cost of ownership.
INVESTMENT GUIDELINES FOR THE ACQUISITION OF TECHNOLOGY
· Investments in automation should not be made merely to do things faster but instead, to do things better - more efficiently and effectively. Therefore before the project approvals are given, there should be clear indications that process re-engineering has taken place.
· Investments in technology must be supported by planned return on investment (ROI) projections.
· Technical approval for subsequent year funding of multi-year projects will not be given unless the planned goals of the previous phases have been attained.
· Agencies should plan to utilize off the shelf software, wherever and whenever possible.
· Customization of software packages should be considered only after all attempts at process re-engineering have been exhausted.
· Internal development of applications software by the City should be the last resort, and considered only after determining that off the shelf software is not a viable alternative or not otherwise available.
DEPARTMENTAL INFORMATION TECHNOLOGY PLANNING
Requests for technological support continue to rise, fueled by citywide staff reductions, lower operational funding levels, and rapid advancements in technology. There are currently more requests for technical alternatives and solutions than DIT is able to support and also more than the City is reasonably able to fund. Therefore the City currently prioritizes its investments in technology, and DIT will first fund those projects which not only assist the work efforts of agencies, but those that provide the biggest return on investment to the City.
To enable DIT to plan and support the technological needs of the city, user agencies are required, in consultation with DIT, to prepare, prioritize, and submit their long range technology plans to DIT. Agencies are provided the opportunity to modify their plans on an annual basis to reflect change, additions, or project re-prioritization.
DIT will consolidate all of the proposed projects of the individual Departments for final consideration and approval for funding and implementation in consultation with the Managing Director and Chief Budget Officer.
INFORMATION TECHNOLOGY STANDARDS
The IT industry is evolving rapidly and it is not uncommon to find technical obsolescence in hardware and software occurring in less than two years. The City therefore seeks to leverage its investments in technology by insuring that its IT hardware, software, and support infrastructure lends itself to evolutionary changes in technology. This is accomplished through the adoption of widely accepted industry standards, and by utilizing technologies offered and supported by market leaders within the industry.
The setting of standards which are aligned with marketplace direction, market share, and with analysis provided by well-respected research institutes will help to implement and manage modern technology in City offices in a cost efficient manner. By supporting selected open industry standards and by applying appropriate proven state-of-the-art information technology, the City will continue to:
Established standards enable reputable vendors to compete for a larger well-defined citywide market and this results in volume discounts when purchasing hardware and software. Standards also ensure compatibility, and lower the City's total cost of ownership (TCO) through:
COMPLIANCE TO STANDARDS
All City Departments and Agencies are expected to comply with City standards. In instances where user requirements cannot be satisfied by existing standards, prior approval for the acquisition and implementation must be obtained from the Department of Information Technology.
Those agencies that prior to 1998 invested significantly in technology not in compliance with City standards have had this equipment/software phased out and their long and short term needs adjusted accordingly.
City standards are periodically reviewed and re-evaluated by the Department of Information Technology to ensure that they reflect both the needs of the city as well as innovations in technology.
Exceptions to City standards will be considered on a case by case basis and only after it has been determined that the requirements of the user cannot be met by complying with City standards.
|Last Reviewed: Monday, May 09, 2011|