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FOR IMMEDIATE RELEASE                                May 10, 2006   Release M-49-06




            Mayor Mufi Hannemann today announced the City Department of Planning and Permitting’s new on-line building permit service is winning praise from the public and saving staff time.

             On March 1, 2006, the department began issuing permits on-line for projects that require no plans, such as solar installations, electrical meter or plumbing replacements for single-family dwellings. Applicants may apply, pay for and receive their permits all on-line with the new system.

            “The HONline program is one of many innovations that Planning and Permitting Director Henry Eng and his staff have devised to cut down on processing time for permits,” said Hannemann. “When we took office last year, one of my first requests of the department was to address chronic complaints about protracted processing times and painfully long lines for building permit applicants.

            “The department attacked the problem on several fronts to deliver on our maxim, Go on line; don’t waste time in line.”

            The department promptly opened a pay-only pickup line for building permit applicants that served more than 7,000 people in its first year. Last June, the department began allowing permit applicants to begin the process online before visiting the permit center.

            Since the HONline permit service began in March, the department processed more than 300 permits, saving an estimated 150 hours of staff time, and reducing the lines of applicants at the permit center significantly.  That saves the applicants time, labor and gasoline over having to apply for, pay for and receive their permits in person.

            The City has received many positive comments from people who have tried the new system.

            One was Jill White of Affordable Solar Contracting in Wahiawa, who wrote to the mayor, “We couldn't be more pleased with the online credit card approval, application & final permits being issued immediately!

            “This will allow us to speed up our business & as a result be generating more state & GE tax revenue. It is wonderful to be part of the City & County of Honolulu at the leading edge of the 21st century technology! Many mahalos for an outstanding job getting this accomplished by you & your staff!”

            The Department of Planning and Permitting is preparing to expand the HONline service to other kinds of permits this year including multi-family solar and residential split system air conditioning installations.

            For more on HONline and other services offered by the Department of Planning and Permitting, visit the website



Henry Eng, Director of Planning and Permitting, 523-4432

David Tanoue, Deputy Director of Planning and Permitting, 523-4433



Wednesday, May 10, 2006

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