FOR IMMEDIATE RELEASE                                       June 30, 2006

RELIEF OFFERED FOR DELAYED VEHICLE RENEWALS

            The City Department of Customer Services has learned that delivery has been inexplicably delayed for some vehicle registration renewals that were submitted by the owners in early June.

            Owners submitted the renewals by mail or on-line, and the renewals were processed June 8, 9, 13 and 14 by the City’s contractor, the Irwin Hudson Company of Portland, Oregon.

             “The contractor has confirmed that those renewals were mailed on June 14 and 15 but apparently were delayed,” said Jeff Coelho, Director of Customer Services. “We’re not sure what caused the delay, and we’re not pointing fingers, but we will identify the problem.”

            Some owners reported receiving their renewals today, so other affected vehicle owners are advised to check the mail today and tomorrow.

            The City is providing duplicate license emblems and registration renewals to those owners who have not received theirs in the mail.  Some have already been sent out. Others may be obtained at Satellite City Hall offices. Four are open Saturday: Ala Moana Center, Pearlridge Center, Windward Mall and Hawaii Kai.

            Affected owners should take their on-line confirmation receipt or previous vehicle registration form to a Satellite City Hall. Workers can look up the vehicle records to see if the renewal has been recorded.

            Registration renewals are usually returned within a few days. Coelho said, “This is the first time we’ve had a delayed delivery problem of this kind. Irwin Hudson handles our license plates and has been our contractor on registration renewals for more than two years without a problem.”

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Contact:

            Bill Brennan, 527-6928

            Mark Matsunaga 527-5767